FAQ's

Octfolio software is a proven industry compliance, inspection, and risk management platform for much more than just asbestos in the built environment.

The platform provides a centralised online database and field data collection application to streamline the collection and management of hazardous materials and other building-related information, documentation, and associated compliance data.

The team at Octfolio are passionate about Asbestos Management. The Asbestos Management tool is built in conjunction with industry experts to add efficiency and precision into an otherwise cumbersome compliance process.

Octfolio actually seek out and listen to client feedback and act on it, continually improving the product to be a necessary tool for everyone from the surveyors to asset owners.

Octfolio has been design for asset owners and facility managers who want to deliver on closing the communication loop between their site, their people, their contractors and their legislative compliance.

The Octfolio software also ensuring they have access to real time, usable, raw data to support informed and educated decisions to better manage risks within their asset portfolio.

Yes, you can get started using the best-practice UK Health and Safety Executive (HSE) HSG227 framework in minutes with a government compliant asbestos register. All that’s needed is to create an asset and upload any existing asbestos register information.

If your organisational needs requires any special considerations contact support@octfolio.com and one of our friendly staff can walk you though compliance checklists, scoring and templating customisations.

Great question. Both!

If you're an Asset Owner, the Octfolio platform is designed to help you manage everything from your audit scheduling and asbestos registers to contractor access & audit trails.

If you're a Practice Manager, you'll be able to manage your clients data on their behalf & collaborate with them to coordinate audits. Further more, you'll be able to generate the necessary documents from a suite of templates, saving you time and money.

They keep working! Octfolio’s progress web application (PWA) makes working online or offline stress free.

The application intelligently detects it’s connectivity level and adjusts the availability of some features.

As long as surveyors have their data synchronised to their device before starting their job, the required audits will be at their fingertips.

It’s likely that the workforce you engage to complete surveys will be as varied as the construction materials used to build your sites.

This means that our product just needs to work on whatever device is brought on site on the day.

Octfolio’s Progressive Web Application (PWA) has been designed to work on most modern internet connected mobile or tablet devices. It will even work on your desktop.

If you find a device that it’s not compatible, let us know at support@octfolio.com.

Absolutely. Octfolio is designed to work on most modern tablets (the types you don't need a chisel and hammer for).

You own your data. It's that simple. So, when you need a full and complete copy of it, you'll be able to request a complete backup as a CSV file. In a lot of circumstances, we'll likely even be able to customise the particular types of data you may like to see, in the event you have certain reporting requirements.

Octfolio is hosted in Sydney Australia inside Microsoft Azure. We have picked Azure to ensure the best possible hosting solution for our clients data across both Australia and New Zealand.

Yes, all your data is kept in the cloud on Microsoft Azure. It’s backed up and secure. Raw and sensitive data is always kept safe in the management portal which can only be accessed by users with specific permission and secure logins.

Your non-sensitive compliance data can be shared easily to the field and has tracked engagement to ensure you know when and where it’s been accessed.

Octfolio can be integrated with 3rd party apps in two ways.
- Take an Excel export of asset and unique landing page URLs from our All Data tool and load it in as a reference point
- Access to our API - designed to work with some SAP varieties, it is not SAP certified.

To get up and running email support@octfolio.com and request an API key or a data export and let us know how you plan to use it.

Yes. Send us over one of your most troublesome site’s Asbestos Registers and we will convert it into an Octfolio format.

This will allow you to see Octfolio in action with your real and familiar data. We also suggest lining the trial up with an upcoming survey so you get the most out of it.

Don’t worry, if you don’t like it - all the data, images and documentation can be exported out for use at a later date.

Every asset portfolio is different. We customise a plan for each client to ensure we're not only competitive with alternatives, but a better option all-round.

On average smaller organisations pay $750 per month and medium sized organisations pay $4,500 a month and large organisations pay $10,000 a month.

At Octfolio our primary goal is to keep your staff, contractors and visitors safe.

We don’t want to limit what is entered into the system or how many times data can be accessed by having volume based usage limits. We don’t charge on users either.

We charge tiered bands based on the number of assets (sites, buildings, levels, equipment) you want to capture and communicate the risk against.

Yes, this is our onboarding fee. It varies depending on your organisation’s requirements but covers portal configuration, asset data loads, loading of existing PDF Asbestos Registers and team and external contractor training.

The other one-off cost you will need to budget for are our QR signs. If you would like more information on this please contact us at support@octfolio.com.

No. Depending on the number of assets a client is over on their contract asset tier banding this may trigger contract variations.

Octfolio will never charge hidden fees or send you shock bills!

Octfolio contacts are design to best match the standard asbestos re-inspection cycles with 12, 36 or 60 month options.

The majority of our clients choose the 60 month contract option as this best aligns with the power and value Octfolio can bring over a number of targeted asbestos re-inspections.

Octfolio offers our monthly payments to be paid by credit card or direct bank deposits.

We can accept payments in both Australian and New Zealand dollars.

Want to pay today or tomorrow. No problem! There are three flexible ways to pay for your Octfolio subscription. Op ex, cap ex whatever you need.
- onboarding + monthly fees
- monthly fees (including and amortised onboarding free)
- full fee up front (onboarding + monthly fees for the contract term)

In this space it’s common for asset owners to buy, trade, sell or demolish assets. This means that the true asset count can change over time.

When you enter a contract with Octfolio we do our best to work with your team to find a suitable asset tier banding that gives you the appropriate leeway.

If your organisation excessively exceeds that tier banding, one of the team will contact you prior to the end of your current contact and begin re-negotiation on the contract terms.

Yes, if you feel like your current contract isn’t accurately covering your asset compliance needs contact support@octfolio.com and request to speak to one of the sales team.

Octfolio will be in contact to arrange users, asset listings, and to take a copy of any existing asbestos compliance information you would like to add into the portal as a starting point.

Once this is done onboarding emails and training invitations will be sent out. Once you have confirmed all that information looks as it should, we work with you on your QR coded sign designs and get them ordered.

Depending on the amount of asset and compliance information provided, this process normally takes between two to four weeks. Straight off the mark your visitors, contractors and staff will be able to scan QR codes and get a snapshot of your existing asset compliance risk.

Yes, it’s your data not ours. Anything you need can be exported out of the system using our All data tool.

Asset information, compliance records and samples, pictures and documentation is all there for you take away in a flat file format and use outside of Octfolio.

If it gets complicated just email support@octfolio.com and one of the team can help extract it out of Octfolio and transfer it to a location of your choice.

The short answer is no. We are a software company, not an Environmental Services business. Octfolio has been designed with input and consultation of industry, but we cannot offer advice.

If you need asbestos related compliance advice one of our team would happily put you in contact with one of our partners who can offer suitably qualified advice.

Our Customer Success team are on-hand to make sure you get started on the right foot. When you need additional support, we've got a suite of knowledge base articles, help videos, email support and live chat. For Enterprise clients, phone support is also available.

You can find our asset owner and surveyor videos on YouTube, just click on these hyperlinks.
Our brochure can be downloaded from here.

Have you taken a look in our knowledge base at https://help.octfol.io?

This is a great place to start. There are helpful articles, videos and release notes.

If you’re still stuck, give us a call during our standard business hours or email support@octfolio.com.We look forward to hearing from you!